Sleep Outfitters vs Mattress Firm: Crucial Factors to Consider

Choosing the right mattress retailer is essential when you’re looking to invest in a quality mattress that suits your needs. Sleep Outfitter...
Choosing the right mattress retailer is essential when you’re looking to invest in a quality mattress that suits your needs. Sleep Outfitters and Mattress Firm are two popular options, both offering a wide variety of mattresses and accessories. In this article, we’ll compare these two companies, examining their backgrounds, mattress selection, pricing, customer service, and overall reputation to help you make an informed decision when shopping for a new mattress.

Company Backgrounds Of Sleep Outfitters vs Mattress Firm

Sleep Outfitters, founded in 1983, started as a small family-owned business in West Virginia. Over the years, it has grown significantly and now operates more than 150 brick-and-mortar stores across several states, offering a wide range of mattresses, adjustable bases, and bedding accessories. Sleep Outfitters focuses on providing personalized customer service, working closely with customers to help them find the perfect mattress for their specific needs.

Mattress Firm, on the other hand, was established in 1986 and has since become one of the largest mattress retailers in the United States, boasting over 2,500 stores nationwide. With an extensive online presence and a vast selection of mattresses, Mattress Firm aims to cater to a wide variety of customer preferences and budgets. They offer products from several well-known brands, including Tempur-Pedic, Sealy, and Serta.

Mattress Selection

Comparing Sleep Outfitters and Mattress Firm, it’s evident that both companies strive to cater to a wide range of customer preferences, body types, and budgets. Sleep Outfitters showcases renowned brands like Tempur-Pedic, Stearns & Foster, and Sealy, offering an array of mattress varieties such as memory foam, innerspring, hybrid, and latex options.

On the other hand, Mattress Firm boasts an even more comprehensive collection, featuring popular brands like Purple, tulo, and Simmons Beautyrest, along with those available at Sleep Outfitters. With an extensive range of mattress types, Mattress Firm ensures that customers can find the perfect match for their unique needs.

While Mattress Firm’s larger inventory provides more options for customers, Sleep Outfitters’ carefully chosen selection guarantees that they can also discover high-quality products tailored to their preferences.

Pricing and Sales

When it comes to pricing, both Sleep Outfitters and Mattress Firm are competitive, providing various options for different budgets. Prices at Sleep Outfitters may fluctuate based on brand, model, and mattress type. However, they frequently offer promotions and sales events that enable customers to secure great deals on their purchases.

Similarly, Mattress Firm presents a broad price spectrum, from budget-conscious choices to high-end luxury mattresses. Regular sales and promotions allow customers to take advantage of additional savings. Plus, Mattress Firm provides financing options for more flexible payment plans.

While Mattress Firm’s extensive inventory might give customers with specific budget limitations more choices, Sleep Outfitters also delivers excellent value for money, particularly during promotional periods.

Customer Service

Customer service is a crucial aspect to consider when comparing Sleep Outfitters and Mattress Firm. Sleep Outfitters is known for its personalized and attentive customer service, with knowledgeable staff who are dedicated to helping clients find the ideal mattress. They offer in-store assistance and provide guidance on various mattress features and benefits to ensure customers make informed decisions.

Mattress Firm, as a larger retail chain, has a more diverse customer service experience. While many customers report satisfactory service, some may encounter occasional inconsistencies across different store locations. However, Mattress Firm’s online customer support is generally responsive, providing assistance with mattress selection, shipping, returns, and other inquiries.

Sleep Outfitters vs Mattress Firm Reviews and Reputation

Both Sleep Outfitters and Mattress Firm have garnered positive customer reviews and ratings over the years. Sleep Outfitters often receives praise for its attentive service, quality product selection, and competitive pricing. Customers appreciate the knowledgeable staff and their dedication to helping them find the perfect mattress.

Mattress Firm also boasts numerous positive reviews, with customers lauding their vast selection, reasonable pricing, and regular promotions. However, due to its larger size and store presence, Mattress Firm may experience some variation in customer service quality across locations. Overall, the company maintains a solid reputation as a reliable mattress retailer.

When comparing the two companies’ reputations, it’s essential to consider your personal preferences and priorities, as both Sleep Outfitters and Mattress Firm offer unique advantages to cater to different customers.

Which is better: Sleep Outfitters or Mattress Firm?

Deciding between Sleep Outfitters and Mattress Firm ultimately depends on your individual needs and preferences. Here are some key factors to consider:

  • Personalized service: If you value attentive and personalized service, Sleep Outfitters may be the better choice, as their smaller size allows them to focus on each customer’s needs.
  • Selection: Mattress Firm has a broader selection of mattresses from various brands, which may be advantageous if you’re looking for a specific brand or type of mattress. Sleep Outfitters also offers a good selection, but it may be more limited compared to Mattress Firm.
  • Pricing: Both companies offer competitive pricing and financing options, so your decision may come down to which store has the best deals or promotions at the time of your purchase.
  • Reputation: While both companies have positive reviews, Sleep Outfitters tends to have more consistent customer feedback, mainly regarding their attentive service. Mattress Firm has a generally good reputation but may have some variation in customer experiences across locations.

FAQ About Sleep Outfitters vs Mattress Firm

Is Sleep Experts the same as Mattress Firm?

Sleep Experts is not the same as Mattress Firm, but they are both mattress retailers. Sleep Experts is a regional mattress retailer with locations mainly in Texas, while Mattress Firm is a national retail chain with stores across the United States.

Who competes with Mattress Firm?

Several companies compete with Mattress Firm, including Sleep Outfitters, Sleepy’s, Sleep Number, and smaller regional mattress retailers. Online mattress companies, such as Casper, Purple, and Leesa, have also emerged as competitors in recent years.

Does Tempur Pedic own Sleep Outfitters?

No, Tempur Pedic does not own Sleep Outfitters. Sleep Outfitters is an independent mattress retailer that offers a variety of mattress brands, including Tempur Pedic, Stearns & Foster, and Sealy.

Is Mattress Firm successful?

Mattress Firm has experienced considerable success as one of the largest mattress retailers in the United States. Despite facing bankruptcy in 2018, the company has since restructured its operations and closed underperforming stores, allowing it to continue as a prominent player in the mattress industry.


When comparing Sleep Outfitters and Mattress Firm, both companies offer unique advantages. Sleep Outfitters stands out for its personalized service and attention to customer needs, while Mattress Firm boasts a broader selection and a more extensive support network.

Ultimately, the best choice will depend on your individual preferences and priorities. By considering factors such as mattress selection, pricing, customer service, and company reputation, you can make an informed decision and find the perfect mattress to suit your needs.


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Full Mattress: Sleep Outfitters vs Mattress Firm: Crucial Factors to Consider
Sleep Outfitters vs Mattress Firm: Crucial Factors to Consider
Full Mattress
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